FAQ's
We get a lot of great questions from donors, mission teams, and supporters. If you’re wondering how something works, you’re probably not the only one. Here are some quick answers — and if you don’t find what you need, we’re just an email away.
Giving & Receipts
1. Can I designate my gift to a specific program?
Yes. Our donation form allows you to select a specific program or purpose. If you don’t see what you’re looking for, just include a note or contact us.
2. Do you charge an administrative fee on donations?
Yes. A portion of each gift helps cover administrative and mission support costs. This allows us to steward all programs with integrity and long-term sustainability.
3. How do I become a monthly partner?
You can choose “monthly” as your frequency on the donation form. Your gift will be processed automatically each month.
4. Will I receive a year-end receipt for tax purposes?
Yes. Donation receipts are issued at the time of giving, and a consolidated year-end statement is emailed each January.
5. What if I need to update or cancel a recurring donation?
Just email us at info@sendme.org and we’ll take care of it promptly.
Refunds & Corrections
1. What should I do if I made a mistake in my donation?
Contact us right away at info@sendme.org and we’ll work with you to correct it.
2. Can I get a refund for a donation I made in error?
In most cases, yes. We honor refund requests made within a reasonable timeframe. See our Refund Policy for full details.
3. Who do I contact to fix a duplicated or incorrect transaction?
Please email us directly — we’re happy to help resolve the issue quickly.
Getting Involved
1. How do I join a mission team?
Start by visiting our Take Part page. We’ll help guide you through the process based on your skills, schedule, and interest.
2. Can I volunteer from home?
In some cases, yes. Reach out and let us know what you’re passionate about — we’d love to explore how you might serve from where you are.
3. Do you have opportunities for churches or groups to partner with you?
Absolutely. We welcome partnerships with churches, small groups, and organizations who want to engage more deeply.
Communication & Updates
1. How will I hear about your work after I give?
We occasionally send ministry updates by email. You can also follow us on YouTube, Facebook, or Instagram for ongoing stories and videos.
2. I don’t receive many emails — is that normal?
Yes. We send seasonal updates and year-end giving receipts, but we keep email volume low so we don’t overwhelm your inbox.
3. Where can I find stories and updates from Guatemala?
Visit our Updates page or check out our YouTube channel to follow what God is doing through this work.
About our Stories and Photos
1: Do you get permission before taking or sharing photos?
Yes. We follow ethical photography practices to ensure images are taken with respect and understanding. When photos are taken, we seek consent from participants or appropriate representatives and take care to protect privacy, safety, and dignity—especially for children.
Our intent is to share genuine stories that reflect the work of Christ in Guatemala. We do not stage or dramatize images, and we use photography to build connection between those who serve and those who give.
Technical & Website Support
1. Is your donation form secure?
Yes. Our forms use industry-standard encryption and are processed by trusted third-party providers.
2. I had trouble submitting my form — what should I do?
Try refreshing the page or using a different browser. If the issue continues, email us and we’ll help troubleshoot.
3. Can I give by check or other method instead of online?
Yes. Checks can be mailed to our U.S. office.
Send Me
1243 Water Tower Place #118
Arnold, MO 63010
Still have a question?
Email us at info@sendme.org — we’re always glad to help.